If you are experiencing buffering problems, just follow these steps to get things running smoothly again.
Please delete the cache of your browser or app.
Due to the vast range of devices on the market please look for instructions on how to do so for your device on the Internet.
If a video is not playing smoothly, try reducing the quality of the video by clicking on the settings button in the media player.
This issue may also be caused by some settings on your PC. For this reason, check the following settings on your device:
If you still have trouble, please send us an email to info@dw.com. To help our technicians touble shooting, please provide the following information in your message:
These interruptions are due to copyright restrictions.
Some content needs to be blocked on the internet livestream due to licensing reasons.
For example, Deutsche Welle cannot show content of the German Bundesliga via internet livestream.
If you have further questions, please contact us:
info@dw.com